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Store Hours

Address:
Pacific Mall, Unit E19
4300 Steeles Ave. East
Markham ,ON L3R 0Y5

Business Hours :

Mon - Sun
11:00am - 7:30pm
Holiday
11:00am - 7:30pm

Contact No.
Tel: 905-948-9833

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Conditions of Use

Refund or Exchange Policies
 
  • To ensure the product quality, PC Gate Computer will not do any return or exchange on the following items :

    * CPU
    * Hard Drive
    * Printers
    * CD-Rewriter / DVD-Rewriter
    * Monitor
    * Ink Cartridge, CD-R Media , DVD-R Media and all consumable Products
    * and plus specify items , please ask our sales rep for details

 

  • All items in return or exchange have to be in original packing with all original contents in the box, ie, manual, CD-ROM Drive, Cable etc. along with the original invoice and in a resellable conditions within seven (7) days from the date of purchase.

 

 

General Warranty Policies
  • PC Gate will only provide warranty on items with original invoice. Failure to provide proof of purchase will result in not getting covered by warranty.
  • PC Gate reserves the right for the acceptance of any expired RMA returns.
  • ALL shipments must be prepaid, collect shipment will be refused, and no exceptions will be made.
  • Service charges of $20.00CDN  will apply for item(s) returned that is "No Fault Found".
  • Warranty coverage periods for all items are different, ie, No Warranty, 30 Days, 90 Days or One Year. Please see warranty period on original invoice or check with the manufacture web site.
  • Warranty & Support for ALL printers (including Ink-Jet printers, Laser printers, ALL-in-one printers) is responsible by the manufacturer. I.e. Canon, Epson.
  • It is the responsibility for the customer to pay both way shipping on Out of Warranty item(s)
  • PC Gate is not responsible for damages due to loss of any programs, data, or removable storage media. You are responsible for backing up any programs or data on removable storage media.
  • For Computer system warranty please refer to "System Warranty Policies" below.
  • For all D.O.A. (Dead on Arrivals) products, please refer to "DOA Merchandise" below.
  • No "Cross Shipments" will be made.
  • The warranty does not cover the product if it is damaged by abuse, accident, misuse, electric shock, improper installation, shipping or improper testing.
  • PC Gate is not responsible to provide any replacement or temporary parts for customer system during the warranty period.
  • For any items have been self modified, overclocked or Fan changed to cause any defective will void the manufacturer warranty.
  • For all hardware service / repairs, PC Gate will not responsible for all data loss or hardware broken during service / repairs.

 

DOA (Dead on Arrival) Merchandise
  • DOA (Dead on Arrival) product(s) must be reported to the PC Gate within seven (7) days from the date of purchase.
  • All DOA product(s) reported after seven (7) days will follow the General Warranty Policy.

 

Computer System Warranty Policies
  • PC Gate will only provide warranty on items with original invoice. Failure to provide proof of purchase will result in not getting covered by the warranty.
  • Please refer to General Warranty Policies for all Hardware parts warranty.
  • PC Gate will not provide any technical support and warranty on all software.
  • Labour service charge apply for any software related issue.
  • Warranty coverage periods for all items are different, ie, No Warranty, 30 Days, 90 Days or One Year. Please see warranty period on original invoice or check with the manufacture web sites.
  • Warranty & Support for ALL printers (including Ink-Jet printers, Laser printers, ALL-in-one printers) is responsible by the manufacturer. I.e. Canon, Epson.
  • It is the responsibility of the customer to pay for both way shipping on Out of Warranty item(s)

 

Factory Mail-in Rebate Policies
  • PC Gate Computer is not responsible for manufacturer mail-in rebates. Please check your rebate status with manufacture directly.
  • Rebates payable in US dollars are subject to currency fluctuations and may be subject to Canadian bank processing fees.

 

Monitor Warranty Services
  • Most LCD Monitor Manufactures will only provide warranty on LCD monitors with more than eight (8) dead pixels on screen. Please refer to manufacturer web sites for details.
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